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What is the lead time to order my cake?Preferably a 1 week lead time for non customized cakes. Customized cakes will need a 2 week lead time.
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Are our cakes Halal?Unfortunately we are not Halal Certified
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What forms of payment do you accept?We only accept payment via PayNow or PayLah
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How to confirm the order?Your order will only be confirmed after full payment has been made via PayNow / PayLah to 92378190. Please send screenshot of payment to 92378190 via WhatsApp!
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How do I store the cakes?Our cakes are best consumed on the date of purchase for the best taste, texture and flavour. If you intend to keep the cakes, you may keep them for up to 3 days in the fridge.
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What do I do if my cake gets damaged after I pick it up?We recommend inspecting your cake before leaving our premises to verify its condition. We are cannot be liable for damage after pickup. Please report any issues immediately for resolution.
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How should I keep my cake after receiving it?If the event is to be celebrated on the day itself, you keep the cakes in an air conditioned room away from direct sunlight. If its for the next or following day, keep the cake in the fridge and take out from the fridge to defrost 1 hour before consuming. If not consumed within 24 hours, the cakes can be frozen up to 10 days.
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Why do the fondant figurines look sticky and wet / sweat when out of fridge?This is totally normal! The sudden change in temperature causes condensation it form on the surface as it is warmer at room temperature.
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How do i prevent my fondant figurines from sweating?Simply leave the cake with the cake-box on in an air-conditioned room to defrost for an hour!
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